Refund policy

Refund & Return Policy

Every item in our store is custom-printed just for you, which means our refund process works a little differently from a standard retail return. Please take a moment to read through this policy so you know exactly what to expect.

1. Reporting an Issue If something is wrong with your order, email us at onedaydiaryseries@gmail.com within 3 days of delivery. To help us resolve your issue quickly, please include:

  • Your order number
  • A description of the problem
  • Clear photos of the item (and packaging if it arrived damaged)

Claims submitted after 3 days may not be eligible for a refund or replacement.

2. What's Covered We'll offer a full refund, reprint, or replacement if your item:

  • Arrived misprinted, damaged, or defective
  • Is significantly different from what you ordered

3. What's Not Covered We're unable to issue refunds or replacements for:

  • Change of mind or personal preference after receiving the item
  • Items printed correctly to your chosen design and size
  • Sizing issues where the item matches our published size guide
  • Delays or delivery failures caused by an incorrect address entered at checkout

4. How Refunds Work Once we receive your claim and photos, we'll review it and notify you of our decision within 7 business days. If approved, your refund will be returned to your original payment method and should appear within 5–7 business days, depending on your bank or card provider. Please note: we do not accept physical returns.

5. Order Cancellations Because every order goes into production quickly, cancellations and modifications are only possible within 24 hours of purchase. Email us at onedaydiaryseries@gmail.com as soon as possible — once production has begun, we're unable to make any changes.

6. Lost or Stolen Packages If your tracking shows your order as delivered but you haven't received it, please note the following:

  • Lost packages: We will not resend or refund orders marked as delivered unless there is verifiable proof of a carrier error (e.g., confirmed delivery to the wrong address by the carrier).
  • Stolen packages: If your package was stolen after delivery, contact us and we will resend your order. Please note that no refund will be issued in this case.

7. Contact Us Have a question? Email us at onedaydiaryseries@gmail.com — we aim to respond within 1–2 business days.